FAQs

Frequently Asked Questions

Orders

Can I change or cancel my order?

If you need to amend your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes or cancellations.

Will I receive an order confirmation?

Yes, you will receive an email confirmation shortly after placing your order.

 

Delivery

How long does delivery take?

UK orders are typically delivered within 2–4 working days after dispatch. International delivery times vary depending on location.

Do you offer free delivery?

We offer free UK delivery on orders over £50.

Will I receive tracking information?

Yes, once your order has been dispatched, you will receive an email with tracking details.

 

Returns

What is your returns policy?

We accept returns within 30 days of delivery, provided items are unused and in their original condition and packaging.

Are all products eligible for return?

For hygiene reasons, bedding products such as pillows and duvets cannot be returned if they have been used, unless they are faulty.

How do I start a return?

Please contact us at [your email] with your order number and details of the item you wish to return. We will provide further instructions.

 

Products

What materials are your products made from?

Our products are made from carefully selected materials designed to balance comfort, durability, and everyday practicality. Specific material details can be found on each product page.

Are your products suitable for different sleeping preferences?

Our bedding is designed to suit a range of comfort preferences, offering a balance of softness and support.

Will colours match what I see online?

We make every effort to display colours accurately, however slight variations may occur due to different screen settings.

 

Care

How should I care for my items?

We recommend following the care instructions provided with each product to maintain quality and longevity.

Can bedding items be machine washed?

Most items are suitable for machine washing, but care instructions may vary by product. Please refer to the product label or description for guidance.

 

Payments

What payment methods do you accept?

 

We accept major debit and credit cards, PayPal, and other secure payment options available at checkout.

Is my payment information secure?

All transactions are processed securely through trusted payment providers.

Contact

 

 

 

How can I contact you?

 

If you have any questions, please contact us at [your email] and we will respond as soon as possible.